Seal Leak is committed to protecting the privacy and personal information of its customers, employees, and other stakeholders. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA).
By engaging with our services, you consent to the processing of your personal information as outlined in this Privacy Policy.
1. Information We Collect
We may collect and process the following types of personal information:
Contact Information: Name, address, email address, telephone numbers.
Business Information: Company name, VAT number, and other details necessary for business transactions.
Service Information: Details of services requested and performed, such as the type of waterproofing service required.
Financial Information: Payment details and transaction history.
Location Data: Physical addresses for service delivery.
Communication Data: Any communications between you and Seal Leak, including emails, phone calls, and messages.
2. Purpose for Collecting Personal Information
We collect personal information for the following purposes:
To provide and deliver waterproofing services.
Communicate with you
To respond to your inquiries and provide customer support.
To manage billing, invoicing, and payment processes.
To improve our services and customer experience.
To comply with legal and regulatory requirements.
3. Sharing of Personal Information
Seal Leak will not sell, rent, or trade your personal information to third parties. However, we may share your information with:
Service Providers: Third-party companies we engage for service delivery, such as subcontractors or payment processors.
Legal and Regulatory Authorities: If required by law, to comply with any legal obligation or enforceable governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of Seal Leak’s assets, personal information may be transferred as part of the transaction.
4. Security of Your Information
Seal Leak implements reasonable security measures to protect personal information from unauthorized access, loss, alteration, or disclosure. These measures include, but are not limited to, encryption, secure access control, and regular security audits.
5. Your Rights Under POPIA
As a data subject, you have the following rights under POPIA:
Right of Access: You may request access to your personal information held by Seal Leak.
Right to Rectification: You may request corrections to any inaccurate or outdated information.
Right to Deletion: You may request the deletion of your personal information if it is no longer necessary for the purposes for which it was collected.
Right to Object: You may object to the processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us using the contact details provided below.
6. Retention of Personal Information
Seal Leak will retain your personal information only for as long as it is necessary to fulfil the purposes for which it was collected or as required by law. After that, your information will be securely deleted or anonymized.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies or alert you when cookies are being sent. Please note that some website features may not function properly if cookies are disabled.
8. Changes to This Privacy Policy
Seal Leak reserves the right to update this Privacy Policy at any time to reflect changes in our practices or legal obligations. We will notify you of any significant changes through our website or other communication channels.